Industry
Industrials
Location
EMEA
Number of Employees
25+ employees
CLIENT OVERVIEW
A New York-based industrial software company partnered with Avomind to strengthen its customer-facing capabilities across EMEA.
The company provides AI-powered software that helps manufacturers improve production efficiency, reduce operational costs, and lower emissions. Its platform turns complex manufacturing data into practical recommendations, enabling plant teams to solve production challenges and make more informed operational decisions.
As its customer base expanded across EMEA, the company needed an experienced technical professional who could support manufacturers throughout the customer journey, from initial pilot projects and platform implementation to training, adoption, and long-term value creation.
CHALLENGE
The company was looking for a Solutions Engineer to become the primary technical point of contact for customers across EMEA.
This was not a conventional software engineering or customer success position. The successful candidate needed to understand how manufacturing plants operate while also being able to translate production challenges into practical, AI-enabled solutions.
The ideal professional required direct experience in process engineering, production, or plant operations, preferably within complex industries such as steel, metals, or chemicals. At the same time, they needed strong customer-facing skills and the technical credibility to work confidently with plant engineers, operational leaders, product teams, and software engineers.
The role also involved leading pilot programmes, reviewing manufacturing data, identifying potential use cases, supporting platform deployments, training customer teams, and helping clients quantify the commercial value generated by the technology.
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Finding this combination of industrial expertise, technical understanding, commercial awareness, and communication skills within one candidate significantly narrowed the available talent pool. The company also needed someone capable of working independently across the EMEA region and travelling regularly to customer sites.
SOLUTION
Avomind developed a targeted search strategy focused on professionals at the intersection of manufacturing operations, industrial technology, and customer-facing engineering.
Rather than limiting the search to candidates with traditional software backgrounds, we mapped professionals with hands-on experience in process engineering, production optimisation, operational excellence, and manufacturing analytics. Particular attention was given to candidates who had worked directly with plant teams and understood production workflows, control systems, data quality challenges, and the practical realities of introducing new technology into industrial environments.
Our assessment process explored both technical experience and customer-facing capabilities. Candidates needed to demonstrate that they could investigate loosely defined production problems, determine which data was relevant, and translate analytical findings into recommendations that operators and plant leaders could confidently implement.
We also evaluated their ability to:
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Lead technical pilots from initial scoping through validation.
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Build trusted relationships with manufacturing customers.
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Identify realistic use cases and prioritise achievable early wins.
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Explain complex technical concepts to different stakeholders.
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Support deployments and resolve data-related implementation challenges.
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Help customers measure operational savings and build internal business cases.
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Work effectively across different countries, cultures, and industrial environments.
Throughout the search, Avomind maintained close alignment with the company’s leadership team, using market feedback to refine the profile and position the opportunity effectively to relevant candidates across EMEA.
OUTCOME
Avomind helped the company strengthen its EMEA team with a Solutions Engineer capable of connecting advanced industrial AI technology with the day-to-day realities of manufacturing operations.
The appointment provided the business with dedicated regional expertise to support customer pilots, guide implementations, and help manufacturers turn platform insights into measurable operational improvements.
Key outcomes included:
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Strengthened technical customer support across the EMEA region.
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Added specialist expertise spanning manufacturing operations and industrial software.
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Improved the company’s capacity to manage customer pilots and deployments.
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Enabled closer collaboration with plant engineers and operational stakeholders.
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Supported stronger platform adoption and long-term customer value.
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Created additional capacity to identify expansion opportunities within existing accounts.
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Established a stronger foundation for continued customer and commercial growth across EMEA.